Six service areas. One delivery standard.

Every engagement begins with a structured discovery phase where we assess the current state, define the problem precisely and agree the scope of delivery. From there we move into design, build, review and deployment phases — each with defined deliverables and client sign-off points. We do not start engineering work until the architecture and approach have been agreed. This prevents the costly mid-project redesigns that occur when engineering begins ahead of a clear specification.

The majority of our work involves existing systems — migrations, modernisation programmes, security hardening and integration of new platforms with legacy infrastructure. Greenfield projects make up a smaller proportion of our work. In both cases, our approach is the same: assess what exists before making any engineering decisions, document the current state accurately and produce a clear design before any build work begins.

We work primarily across AWS, Microsoft Azure and Google Cloud Platform. We are platform-agnostic in the sense that we select the platform that best fits the client's requirements, existing infrastructure and compliance obligations — not the one we have a commercial relationship with. Our IaC tooling is compatible across all three major cloud providers, which means multi-cloud environments are not a problem for us.

Yes. We have delivered technical compliance programmes across ISO 27001, SOC 2, Cyber Essentials, Cyber Essentials Plus, GDPR and PCI DSS. Our approach is to implement the technical controls that the framework requires, produce the evidence that auditors need and document the configuration in a way that can be maintained after we complete the engagement. We do not just advise on what to do — we build the controls and produce the evidence.

Cloud migration timelines depend heavily on the complexity of the source environment, the number of applications involved, data volumes and compliance requirements. A well-scoped migration for a small-to-medium business with a clear current-state inventory typically takes 10–18 weeks from design to production go-live. Larger programmes with multiple workloads and regulatory constraints run over 6–18 months. We will give you a realistic timeline estimate at the end of the discovery phase — not at the beginning of a sales conversation.

Yes. We offer post-delivery support on both retained and on-demand bases. Retained arrangements provide a defined number of engineer hours per month for ongoing system management, security patching, performance review and incremental improvements. On-demand support provides access to our engineers for specific issues or changes without a monthly commitment. The choice depends on the client's internal capability and the complexity of the system we have delivered.

Knowledge transfer is a structured deliverable in every OPSENSE engagement — not an afterthought. We produce architecture documentation, operational runbooks, incident response playbooks and system diagrams as part of the build process. At the end of the engagement we conduct formal walkthrough sessions with the client's operational and engineering teams. Our goal is for the client to be able to operate the system independently and confidently before we close the engagement.